Siqx20 Posted February 13, 2011 Report Share Posted February 13, 2011 So normally i dont trust other ppl working on my cars. But this given time i wanted to get the oil changed and just a once over on my truck to make sure everything looked good since i couldnt put it in the air myself and look right now. So i figured i would be safer going to a dealer over going to oil can or some other lube shop. So i go into lithia and make a appointment for the following day and ask what it costs to do a oil change and a full inspection. I then request they do a alignment check for me cause i feel like it may be tracking a little off. he says "yeah we can get that done with a printout to see if your inspec" I gratefully say thank you and leave. I show up the next day at my appointment time and he sends some kid to go pull my vin. kid comes back looking confused and said the vin was only 6 numbers. so I am then asked by the service writer to go out and show him how to read a damn vin number. so i say ok and go show him. i get back and the service writer verifies the work we are doing. a oil change, inspection, and a alignment check. So i leave my keys and walk around the lot. I then head back to the area where they were gonna pull my car in. they damn near rip off my exhaust on the lift while he pulls it on. io say w/e the truck is lowered so it happens. they then start my "inspection" which apparently consists of checking off every on the sheet and not looking at my truck at all. he did note a oil leak out of my valve cover so that was cool. I never saw the truck go to the alignment rack. I get called back into the service dept and the service writer says that my truck is done. Knowing that my job was half asked i ask a few questions. I ask what the specs were on my vehicles alignment. he says they were within spec. i ask for the print out i was told i would recieve. he says they "forgot" to print it. i say that the vehicle never went to the rack, i watched. he responds "well the tires are not wearing abnormally". I said thats fine but it tracks off and thats why i asked for a aligment check. he then tries to bull shit me saying that if the tires are not wearing uneven then that wouldnt happen. I inform him that i am a certified tech and kno that is not tru. I say whatever and continue on my rant. The inspection check list i recieved said my exterior lighting and wipers were in great shape. i ask how that is considering my wiper blade is tearing off and i have a brake light and a blinker out. I just purchased the truck so i hadent gotten to fixing it my self yet. I was planning on buying the bulbs and wipers from the dealer when i got there. he had no respnse to this statement. As im going off the service manager walks in and asks if i have a issue. start to explain to him my problems and how im very unhappy with my service here and how i dont appreciate being lied to. in the middle of my explaining he interupts me and says he will explain that his techs need to be more in depth with there inspection. he doenst let me finish. and continues to interupt when i try and speak. I state this is the worst service i have ever had and take my leave. sorry so long just wanted to rant a little Quote Link to comment
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