First let me say this-I like Tom.Stand up guy.Having said this,he is handling this in the wrong way.No communication gives the APPEARANCE of skull duggery.
On the internet,it is natural to think scam.Unfortunately,it's a way of life for some.And this is re-enforced by lack of news/communication(what ever you want to call it.
I have paid for two sets up front.And have purchased and received 4 other gaskets-so i'm qualified to speak.If i were coming up on "paint time",i'd be hotter than a two dollar pistol.But i'm mellower than that(go ahead-laugh).Actually,no 1/4 gaskets is keeping me from replacing windows.
Defense of a friend can be a good thing-EXCEPT when the friend has done his fair share to cause the ruckus.(Please refer to line 1)